People-first consulting. Practical progress.
Unclear ownership. Decisions that keep circling. Changes your team struggles to adopt. Nyac Consulting helps leaders uncover what is slowing the work—and put practical improvements into action.
Healthcare and higher education expertise.
Also partnering with established businesses navigating growth and change.
Experience with measurable impact
Faster intake turnaround while managing 400+ project requests across an approximately $3M portfolio.
Reduction in healthcare claims reporting lag, supported by Mufaro’s process improvement work.
In shared-services savings opportunities identified through operational analysis.
Representative results from Mufaro’s professional experience across prior roles and engagements. Savings identified represent opportunities, rather than verified realized savings.
Sound familiar?
Delays and rework often reveal something deeper: competing priorities, unclear decisions, fragile handoffs, or a process that does not fit how people actually work.
We examine the workflow and the human dynamics together, then help your team agree on what needs to change.
Leadership needs a clear view of the blockers and the decisions required to move forward.
People need shared expectations, clear responsibilities, and usable business rules.
Teams need to know who has authority, whose input matters, and when to escalate.
Adoption needs practical support, staff input, and workflows people can carry out.
Ways to work together
The scope follows your situation: an initiative that has stalled, an operating process that needs attention, or a team working through change.
01 / Diagnose & design
Typically 6–12 weeks
A focused engagement to understand delivery friction, clarify ownership, and agree on a workable path forward.
Depending on the agreed scope:02 / Implement & adopt
A defined follow-on engagement
Hands-on support to put the agreed changes into practice and help the team use them.
Support may include:03 / Sustain & advise
An agreed ongoing cadence
Experienced business analysis and process improvement support as priorities and operating needs evolve.
Support may include:Every engagement has an agreed scope, timeline, deliverables, and responsibilities. Implementation support and any ongoing advisory are scoped explicitly, with a clear handoff to the people who will own the work.
Selected experience
Examples from Mufaro’s healthcare and higher education work show the scale and type of problems she helps leaders address.
Healthcare / Intake & governance
About five days faster turnaround.
Healthcare / Process improvement
Reporting lag reduced by approximately 14 days.
Higher education / Operational analysis
Approximately $150,000 in savings opportunities identified.
Large enterprise / Cross-functional alignment
The launch stayed on track.
For established small & midsized businesses
When the owner becomes the default decision-maker, handoffs break down, or employees work around a new system, the business needs a clearer way to operate.
We apply the same people-first approach to the workflows and decisions that matter in your business, with a scope suited to your team.
Discuss your business challengeClarify what the team can decide and when your involvement is needed.
Map responsibilities and handoffs so customers and employees know what happens next.
Understand the obstacles and align the process with how the team works.
Your consulting partner
Mufaro Nyachoto
Founder & Principal Consultant · Nyac Consulting LLC
I bring more than 15 years of experience across healthcare IT and higher education, with a background spanning programming, business analysis, process improvement, and cross-functional collaboration.
I help leaders understand what is happening beneath a visible delivery problem. That means listening to the people doing the work, examining the process, and turning what we learn into decisions and practical changes.
My work combines hands-on analysis with facilitation and coaching skills to help teams build shared understanding and take ownership of change.
Selected credentials
CBAP · PMI-PBA · Certified Business Architect · Six Sigma Green Belt
Professional leadership
Former President, IIBA Bay Area Chapter (2021–2025)
Education
B.A., Psychology · M.S., Information Technology Management
Before we talk
Yes. Those sectors anchor Mufaro’s experience, and Nyac Consulting also works with established businesses facing unclear responsibilities, inefficient processes, cross-functional friction, or change adoption challenges. We use the initial conversation to assess the fit.
We discuss the work that is stuck, its impact on your organization, what you have tried, and the outcome you need. Together, we determine whether a focused assessment, implementation support, or another next step makes sense.
Implementation support can be included in the agreed scope or structured as a follow-on engagement. We define responsibilities, deliverables, progress measures, and handoff expectations before that work begins.
Pricing reflects the agreed problem, scope, deliverables, and level of support. After understanding your needs, we clarify the proposed engagement and investment before you commit.
Start a conversation
Bring the initiative, workflow, or team challenge that needs attention. We will explore where things stand and whether Nyac Consulting is the right partner to help.
Prefer to call? 925-237-1894
Or email mmn@nyacconsulting.com
Based in San Ramon, California.
Remote and hybrid engagements.